Support
Installation Support
When you purchase Caldera Systems' OpenLinux, you are entitled to 90 days or 5 incidents (whichever comes first) of web based installation assistance. An incident is considered to be an issue that cannot be broken into sub-components. Caldera Systems provide this to ensure that the default configuration of OpenLinux is functioning correctly for you. See our Enhanced Support options for telephone support, or for options beyond installation support.
Installation support includes the following items:
- CD installation of OpenLinux on supported hardware
- Basic configuration of the graphical system (XFree86)
- Basic network configuration of TCP/IP, IPX, and the NetWare Client
- Basic configuration of an e-mail client
- Basic configuration of printing
- Basic configuration of a PPP connection to an ISP via modem using kppp.
- Basic configuration of supported sound cards.
How to get Support
The first step to obtaining technical support is to check the Knowledge Base on Caldera Systems' Web site at http://support.calderasystems.com. If the Knowledge Base does not provide a solution, you may submit an incident with your registration number and details of the problem via the "Personal Assistance" section of the Knowledge Base.
Note: Versions of OpenLinux that are bundled with books, such as the APC Linux Pocket Book, or freely available from the Caldera Systems' Web site do not include free installation support directly from Caldera Systems. Free support is available by searching the Knowledge Base and posting questions to the Caldera users mail list. Direct assistance may be obtained on a fee basis. See the Enhanced Support option.
To receive technical support you must register your Caldera products.
Caldera's US based support Web page contains extensive support resources.
Enhanced Support
Please email info@calderasystems.com.au for more information.
Useful Information
To assist you with installation of OpenLinux please read the online manuals, FAQ and technical guides.
The online manual is an invaluable reference during installation of the Jewel Case Edition.
Many of the code updates released by Caldera Systems for OpenLinux 2.2 were published on the CorporateIT Australia magazine cover CD for July 1999 as part of the "Operating System Special" with additional updates in subsequent issues.
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